Frequently Asked Questions
Frequently Asked Questions

Zero emissions, No traffic, Free Parking
A great way of enjoying a ride while respecting the Environment

You have questions? We have answers!

Like any other electronic devices, laptops and mobile phones we advise to charge the battery every night after you cycle so you are fully charged the next day.

Under Canadian law our e-bikes have to cut out at 32km. However, when not using the motor and/or free-wheeling you can go faster if you wish.


You don’t need a driver’s licence or need to register, licence and /or insure your e-bike, but you are subject to the same rights and duties as a driver of a motor vehicle. You also must follow bicycle safety rules. Must wear a bike helmet.


None required. Insurance may be available under a homeowner’s policy.

Our batteries will charge from empty to full in just 4 to 5 hours. But don’t worry. You can top-off your lithium-ion batteries at any time without hurting the battery.


EccoBike™ e-bikes are equipped with both a throttle and a PAS (pedal assist). You can use either system to control the speed of the electric motor. If you want to cruise without pedaling the twist throttle can be used, or, if you enjoy pedaling and if you want to feel more like you are riding a regular bike you can use the pedal sensor by entering one of the 6 levels of pedal assist.

We recommend that you should service your bike once a year. Remember to charge your battery after every use.

Before cleaning your e-bike it’s good practice to remove your battery first. The cleaning process is just like cleaning a regular push bike. It’s best to use a bike cleaner or just a warm damp cloth.

Be careful to avoid the electrics & battery terminals. Never use a high-pressure cleaner to wash your electronic bike, it could damage the electronics and never fully submerge your electric bicycle.

You can expect your battery to last about 2-4 years or approximately 800 charging cycles to get at 80% of the battery lifespan. Lithium batteries usually don’t just stop working altogether, what happens is they gradually lose their capacity over time. To prolong the life of your battery it’s suggested that you avoid discharging it completely, and to make sure that you charge it at least once every couple of months. When you aren’t using it, we advise you to store it inside or at room temperature as fluctuations in temperature, cold or heat will damage the battery.

Yes, you can ride you e-bike in the rain, all of our models are water resistant. We don’t suggest storing the e-bike outside when it rains,as with any electric devices, use with extra caution, If the controller or battery gets wet, it could cause problems with the performance.


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